This Privacy Policy explains how Fluent Pathways processes personal data in connection with pridechalkjeans.courses, including course inquiries, enrolment, scheduling, online lessons, and related administration.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
We use personal data to respond to inquiries, assess starting level, match learners to groups and timetables, confirm terms, manage enrolment, deliver lessons, coordinate materials and preparation tasks, review progress, process payments, maintain records, secure our systems, and comply with legal obligations.
We may disclose personal data to service providers that support hosting, communications, scheduling, payment processing, analytics, and other administrative functions. We may also share information with instructors or coordinators involved in course placement and delivery, subject to confidentiality and purpose limits.
We may share personal data with public authorities, regulators, courts, or other parties when disclosure is necessary to comply with legal obligations, protect rights, investigate misuse, or respond to lawful process.
Subject to legal limits, individuals may request access to their data, correction of inaccurate information, deletion of certain records, restriction of processing, or objection to processing based on legitimate interests. Where processing relies on consent, that consent may be withdrawn for future processing.
To submit a privacy request, use the contact details in this policy and describe the data or activity involved. We may ask for reasonable verification and will respond within the period required by applicable law or, if no specific period applies, within a reasonable time.
We retain personal data for the period needed to manage inquiries, deliver courses, maintain business records, resolve disputes, and meet legal, accounting, or security requirements. When data is no longer needed, we delete it, anonymize it, or restrict it in line with our retention practices.
If we make material changes, we will update the notice on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
We may collect identification and contact details, course and level information, booking and attendance records, payment-related records, communication content, technical device and usage data, and any information needed to arrange group placement, timetable matching, lesson delivery, and progress review.
We receive data from website forms, booking and consultation channels, messages, enrolment steps, lesson participation, payment processing, and technical systems that record access, device, and session information. We may also generate internal records from screening, scheduling, and course administration.
We may use essential cookies to support site security and core functions, functional cookies to remember preferences, and analytics cookies to understand how the site is used. If third-party tools are enabled, they may place their own cookies subject to their settings and policies.
Where cookies or similar tools are used, users can usually control them through browser preferences and device settings. Some cookies are necessary for basic site operation, while others support analytics or preference storage. Disabling certain cookies may affect form submission, session continuity, or remembered settings.
